1. Introduction

We're a cutting-edge survey and text analytics tool with the power of AI. It's crafted with care to empower you with the ability to gather insightful data and analyze feedback with ease and precision. Our Privacy Policy is here to ensure you're informed about how we handle your information while you navigate through our services.

2. Personal Data We Collect

2.1 Contact and Account Information

• Your Name: We ask for this so we can know you better and make your experience more personal.
• Email address: Used for account verification, communication, and password recovery.
• Phone number: May be used for account security, verification, and customer support.
• Mailing address: Required for billing, shipping of physical products (if any), and location-based services.
• Account credentials: Includes usernames, passwords, and other security-related information necessary for accessing your account.

2.2 Authorized Third-Party Information

• Information you permit third parties to provide to us: This could include data from social media accounts, integrations with other services, or any third-party platforms you authorize to share your information with us.

2.3 Communication Information

• Details of conversations: Includes emails, chat logs, and recordings of phone calls made to our customer service.
• Metadata associated with communications: Such as timestamps, IP addresses used during communications, and the methods of communication (e.g., email, phone, chat).

2.4 Passively Collected Information

• IP addresses: Helps in identifying the location of users, detecting fraud, and personalizing content.
• Browser type and version: Used to ensure compatibility and optimize user experience.
• Operating system and device information: Helps in troubleshooting technical issues and improving service compatibility.
• Referring URLs: Tracks where visitors come from to better understand marketing effectiveness and user behavior.
• Pages visited and time spent on them: Used for analytics and improving website content.
• Clickstream data: Captures the path users take through our website for analysis and optimization.
• Cookies and tracking technologies: Used to remember user preferences, track site usage, and deliver personalized content.

3. How We Use the Information

3.1 Providing Services

• To deliver services: We use your information to provide, maintain, and improve the services you have requested.
• Account management: To manage and verify your account and to provide access to our application.

3.2 Customer Care

• Customer support: To provide support, answer inquiries, and resolve issues.
• Technical troubleshooting: To diagnose and resolve technical issues related to our services.

3.3 Service Improvement

• Monitoring and analysis: To monitor performance, detect issues, and analyze usage data to improve our services.
• Developing new features: Using feedback and usage data to create new features and functionalities.

3.4 Personalized Experience

• User preferences: To remember your preferences and customize your experience on our platform.
• Personalized recommendations: To provide content and recommendations tailored to your interests and usage patterns.

3.5 Service Protection

• Fraud prevention: To detect and prevent fraudulent activities and security breaches.
• Service stability: To maintain the security and stability of our services.

3.6 Research and Development

• Conducting research: To improve our services and understand market trends.
• Analyzing trends: To study user behavior and inform our development strategies.

3.7 Marketing and Advertising

• Promotional materials: To send you information about new services, features, or offers.
• Marketing campaigns: To conduct and analyze the effectiveness of our marketing efforts.

3.8 Legal Compliance

• Legal obligations: To comply with legal requirements and protect our legal rights.
• Enforcing terms: To enforce our terms and conditions and other agreements.

3.9 Use of Google Workspace API Data

• Google Workspace API Data: Our application does not retain, use, or process any data obtained via Google Workspace APIs for the development, improvement, or training of generalized artificial intelligence (AI) or machine learning (ML) models.

• Core Functionality: Data obtained via Google Workspace APIs is solely used to deliver and maintain the services as specified and is not shared with or used by third parties for any unrelated purposes, including the development or training of AI/ML models.

4. Information Disclosure

4.1 With Your Consent

• Authorized sharing: When you provide explicit consent for us to share your information with third parties.

4.2 Service Providers

• Third-party vendors: To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

4.3 Legal Requirements

• Compliance with laws: When required by law, regulation, legal process, or governmental request.
• Protecting rights: To enforce our terms and conditions and other agreements, including for billing and collection purposes.

4.4 Business Transfers

• Corporate transactions: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

5. Data Security

5.1 Encryption

• Data encryption: We use encryption technologies to protect your data during transmission and while it is stored.

5.2 Access Controls

• Restricted access: Access to personal information is restricted to authorized personnel only.

5.3 Regular Audits

• Security audits: Regular audits and assessments are conducted to identify and mitigate security risks.

5.4 Incident Response

• Incident response plan: We have a defined process for responding to data breaches and security incidents to minimize impact.

5.5 Data Retention

6. Your Rights and Choices

• Access and Correction: The right to access and update your personal information.
• Data Portability: The right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Deletion: The right to request the deletion of your personal information, subject to certain legal obligations.
• Restriction of Processing: The right to request the restriction of processing of your personal information
• Restriction of Processing: The right to request the restriction of processing of your personal information in certain circumstances.
• Objection: The right to object to the processing of your personal information for direct marketing purposes.
• Withdrawal of Consent: The right to withdraw consent at any time where we are relying on consent to process your personal information.

To exercise any of these rights, please contact us using the information provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on our application. You are advised to review this Privacy Policy periodically for any changes. Changes become effective upon posting on this page.

8. Contact

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Company name: EMOLYZER ONE MEMBER COMPANY LIMITED
• Support Email: support-team@emolyzer.com
• Address: 108 Tran Dinh Xu Street, Nguyen Cu Trinh Ward, District 1, Ho Chi Minh City, Vietnam

By using Emolyzer, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting us with your data.