TERMS OF SERVICE

 

Welcome to Emolyzer, a survey and text analytics platform powered by artificial intelligence. By using our services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.

1. Acceptance of Terms

By accessing or using the Emolyzer platform, you ("User", "you") agree to abide by these Terms of Service ("Terms"), our Privacy Policy, and any applicable laws and regulations. If you do not agree to these Terms, you may not use the service.

2. Services Provided

Emolyzer offers services that enable you to gather data, conduct surveys, and analyze feedback with AI-based text analytics. We may modify or discontinue features at any time without notice.

3. Account Registration

To use Emolyzer, you must create an account by providing accurate and up-to-date information, including your name, email, and other required details. You are responsible for maintaining the confidentiality of your account credentials and any activity that occurs under your account.

Account Requirements:

• You must be at least 18 years old to create an account and use our services.
• You are responsible for keeping your login information confidential and for any activities conducted using your account.
• You agree to notify us immediately of any unauthorized use or security breaches.

4. User Responsibilities

As a user of Emolyzer, you agree not to:

• Use the service for any unlawful purpose.
• Upload or share any content that is illegal, harmful, or violates the rights of others.
• Engage in any activity that disrupts or interferes with the operation of the platform.
• Reverse-engineer, decompile, or attempt to access the platform’s source code.
• Misuse the services for any fraudulent or harmful activities, such as spreading malware or attempting to hack the platform.

5. Data Collection and Privacy

Our use of your personal information is governed by our [Privacy Policy](link to Privacy Policy). By using Emolyzer, you consent to our collection, storage, and use of your data in accordance with our Privacy Policy. You retain ownership of any content and data you upload to the platform, but you grant Emolyzer a license to use this content as necessary for providing the service.

6. Fees and Payment

Access to certain features of Emolyzer may require payment. When you subscribe to a paid plan, you agree to provide accurate and up-to-date billing information. Payments for services are non-refundable unless otherwise specified. We reserve the right to change our pricing at any time, but we will notify users in advance if any changes affect existing accounts.

Billing Terms:

• Payments are charged based on the plan you select during registration.
• Charges for renewals or subscriptions are automatic unless canceled prior to the billing cycle.
• Invoices and payment details will be sent to the email address provided in your account.

7. License to Use the Service

Emolyzer grants you a non-exclusive, non-transferable, revocable license to use the platform for personal or business purposes as allowed by these Terms. You may not sell, license, or distribute the service without our express permission.

8. Service Availability

We strive to provide reliable services, but we do not guarantee uninterrupted availability. We reserve the right to perform maintenance, updates, or discontinue features without prior notice. You acknowledge that downtime may occur and that we will not be held responsible for any disruptions or data loss resulting from such events.

9. Intellectual Property Rights

All content, design, text, and intellectual property on the Emolyzer platform are the property of EMOLYZER ONE MEMBER COMPANY LIMITED. You may not copy, modify, or distribute any content from the platform without written consent from Emolyzer, except as permitted by applicable law.

Your Content:

By submitting content to the platform (e.g., survey results or data), you grant us the right to use, modify, and store this content to deliver and improve our services.

10. Termination of Account

You may terminate your account at any time. We also reserve the right to suspend or terminate your account for any breach of these Terms, violation of applicable laws, or misuse of the service. Upon termination, your access to the platform will be revoked, and any data associated with your account may be deleted according to our [Data Retention Policy](link to retention policy).

11. Limitation of Liability

To the fullest extent permitted by law, EMOLYZER ONE MEMBER COMPANY LIMITED is not liable for any direct, indirect, incidental, or consequential damages resulting from your use of the platform. This includes, but is not limited to, damages for loss of data, business interruption, or any other losses, even if we have been advised of the possibility of such damages.

12. Warranties Disclaimer

The Emolyzer platform is provided on an "as is" and "as available" basis. We make no representations or warranties regarding the platform’s availability, accuracy, or reliability. You use the platform at your own risk.

No Guarantees:

• We do not warrant that the service will meet your specific requirements or be free from errors.
• We are not responsible for any data inaccuracies resulting from your use of the service.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Insert Jurisdiction]. Any disputes arising from or related to these Terms will be resolved in the courts of [Insert Jurisdiction].

14. Changes to Terms

We may update these Terms periodically. Continued use of the platform after changes have been posted constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms regularly for any changes.

15. Contact Information

If you have any questions about these Terms, please contact us at:

Company Name: EMOLYZER ONE MEMBER COMPANY LIMITED
Support Email: support-team@emolyzer.com
Address: 108 Tran Dinh Xu Street, Nguyen Cu Trinh Ward, District 1, Ho Chi Minh City, Vietnam