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Transform Customer Feedback into Growth with Emolyzer Smart Survey
As an F&B business owner, managing customer feedback effectively is key to building a strong reputation and driving growth. Emolyzer Smart Survey is your all-in-one solution for gathering feedback, boosting online reviews, and addressing issues in real time—without the hassle of manual follow-up.
How Emolyzer Works
Effortlessly gather customer satisfaction using a simple 1–5 star rating system. In addition, Emolyzer allows you to collect user details such as name, phone number, email, and more—customized to suit your specific needs.
Positive Feedback (4–5 Stars) → Redirect happy customers to your Google Maps page, where they’re encouraged to leave positive reviews. This helps improve your local SEO and online presence.
Negative Feedback (1–3 Stars) → Customers are redirected to a Facebook Chatbot, where they receive an immediate coupon or discount, giving them a reason to return. Meanwhile, your team gets notified so issues can be addressed before they escalate.
Emolyzer Workflow
This workflow ensures a seamless feedback management process, allowing your business to gather insights, address concerns, and boost reputation all in one go.
Why Emolyzer is a Game-Changer for Your F&B Business
- Automated Customer Engagement: No need for manual follow-ups. Emolyzer automatically responds to customers based on their feedback, ensuring every interaction is handled professionally.
- Boost Your Online Reputation: Happy customers are guided to leave reviews on Google Maps, improving your online visibility and attracting more guests to your venue.
- Resolve Issues Instantly: Negative feedback is intercepted through our chatbot, which offers a goodwill coupon while alerting your team to handle the issue in real time—reducing the risk of negative reviews.
- Proactive Problem Solving: Emolyzer ensures customer concerns are addressed quickly, minimizing the impact on your brand and turning potential problems into customer loyalty opportunities.
- Scalable & Efficient: Whether you run a single café or a chain of restaurants, Emolyzer scales with your business. It manages feedback effortlessly, helping you handle high volumes of reviews without overwhelming your team.
Elevate Your Customer Experience Today
With Emolyzer Smart Survey, you can automate feedback management, boost your online reputation, and turn every customer interaction into an opportunity for growth.
https://survey.emolyzer.com/ai/customer-experience-management